Technology adoption in Healthcare needs to be prioritized


There has been a widespread growth in Healthcare Technology, but there is an critical need to adopt them in the COVID-19 pandemic scenario, said Khadim Batti, CEO and co-founder, Whatfix.

The current pandemic scenario has triggered the exit of traditional healthcare delivery model to technology-driven and real-time monitoring. The Healthcare technology has protected us in the fight against the pandemic from digitizing patient records, remote patient management to deploying drones to deliver healthcare equipment, he added.

Technology Adoption and Challenges

As healthcare organizations increase their digital transformation efforts, they have come to know that technology is not their greatest challenge but it is to get masses adopt them. For instance, in the case of Electronic Health Records (EHR) that can provide accurate and updated patient data comprehension to refine prescription and diagnosis, there exists a huge administrative burden for healthcare workers because they are complicated to use and often leads to errors and incomplete filling of data, Batti told Pharmabiz.

The lack of applicability is not limited to EHR alone. Healthcare technology often has low adoption rates due to frustration arising from using new tools and applications, suppressing efforts to improve the effectiveness of care. Deploying a Digital Adoption Platform (DAP) can guide healthcare workers in a contextualized and real-time manner to input correct patient information and ensure that all required fields are filled properly. Moreover, applications needs to be customized so that all end users, healthcare workers, patients and employees across departments are able to comprehend and adopt the technology, he noted.

DAP expertly replace lengthy manuals and provides micro learning opportunities within the application. It provides ways to measure and analyze how the applications are used, which can be employed to improve usability even further. For example, Cardinal Health Canada is leveraging the interactive run-through of a DAP to onboard and educate users aggressively instead of taking the reactive approach of phone calls and emails for query management. This has been helping them reduce support costs and human effort considerably, he said.

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